Refund and Returns Policy
Thank you for shopping at Azzeva Design Studio. We take pride in creating high-quality products and want you to be fully satisfied with your purchase. Please read our policy carefully.
Digital Products
Since our digital downloads are instant and irrevocable, we do not offer refunds or exchanges on digital products once the file has been downloaded.
That said, we’re committed to providing excellent service. If you encounter any issues with your purchase (such as file corruption or download problems), please contact us at azzeva.us@gmail.com and we will assist you promptly.
Physical Products (if applicable)
For physical items, you may request a return or exchange within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.
To initiate a return, please email us at azzeva.us@gmail.com with your order number and reason for return. We will guide you through the process.
Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Non-Returnable Items
- Digital downloads (once accessed or downloaded)
- Custom-made or personalized items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7–10 business days.
Need Help?
If you have questions about your order or need assistance, contact us anytime at azzeva.us@gmail.com. We’re always happy to help.
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Need help?
Contact us at {email} for questions related to refunds and returns.